Case Management Coordinator, Supervised Release Program

THE ORGANIZATION

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies:

1. Operating Programs that pilot new ideas and address local challenges;
2. Conducting original research to evaluate what works—and what doesn’t; and
3. Providing expert assistance and policy guidance to reformers across the country and beyond.

Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide.
Learn more about our work at www.innovatingjustice.org.

THE OPPORTUNITY

The Staten Island Justice Center (SIJC) seeks to re-engineer the experience of criminal court in Staten Island, New York, by providing judges and attorneys meaningful alternatives to bail, fines, and jail sentences. Operating out of Richmond County Criminal Court along with community-based offices, SIJC is a team of social service providers, court-based resource coordinators, mental health practitioners, compliance specialists, and others who seek to improve the quality of justice. Supervised Release offers an alternative to jail by providing pretrial supervision, case management, and voluntary social services to people charged with misdemeanor and felony offenses, and in doing so, uses an arrest as a window of opportunity to change the direction of a participant’s life, avoiding the harmful effects of incarceration. Program participants are monitored to ensure their appearance at court dates and mandatory programming, and receive referrals to services like job training, drug treatment, and mental health counseling.

SIJC seeks a Case Management Coordinator for the borough’s Supervised Release Program (SRP). Reporting to the SRP Director of Practice, the Case Management Coordinator is responsible for employing quality assurance measures to ensure the program is adhering to the program model and employing best practices aligned with organizational values, including a commitment to Operational Excellence. The Case Management Coordinator will provide direct supervision to Supervising Case Managers and group supervision to Case Managers and Senior Case Managers. Additionally, they will ensure that case management staff regularly engage in program-specific training and receive consistent and appropriate task supervision. The Case Management Coordinator will facilitate effective communication between this team and across all other SRP teams to ensure that the program builds on successes and proactively addresses challenges. 

This position leverages significant direct practice and supervisory experience to support staff in the execution of their responsibilities. Through trauma-informed supervision, case conferencing, and interdepartmental communication, the Case Management Coordinator will ensure case management and peer staff adhere to the program model through a trauma-informed lens. Critically, this position is responsible for ensuring that staff maintain accurate and up-to-date records in the Center’s SRP data management system and submit accurate and timely compliance reports for each participant supervised by the program. 

Additionally, the Case Management Coordinator is responsible for the implementation of new policies and protocols, with the goal of supporting staff to deliver the best possible services to participants enrolled in the Supervised Release Program.

Responsibilities include but are not limited to:

• Responsible for quality assurance, monitoring the team’s compliance with program requirements and court reporting obligations;
  • Oversee routine and accurate documentation to ensure best practices and court reporting obligations are consistently practiced; 
  • Responsible for convening Supervising Case Managers and their direct reports in response to deviations from the program model or other unfilled responsibilities;
• Responsible for consistent and effective cross-team communication and collaboration to proactively identify successes, challenges, and opportunities to strengthen programming, create opportunities for meaningful collaboration, and maximize internal and external resources and expertise;
  • Facilitate bi-weekly meetings across the case management team; 
  • Develop and maintain effective communication and collaboration with Coordinators and the Compliance team to align direct practice with fidelity to the program model;
• Support policy and protocol implementation in collaboration with site leadership and the SRP Court Reform team; 
• Maintain effective collaboration with site leadership including the Director of Practice, Director of Court Operations and Compliance, Clinical Director, and direct practice Coordinators to ensure comprehensive and aligned service delivery to participants and the program model; 
• Serve as the secondary supervisor for their team of case management frontline staff, ensuring Supervising Case Managers are providing their staff with trauma-informed supervision and opportunities for professional growth and development;
• Provide trauma-informed individual task supervision to the Supervising Case Managers; 
• Oversee and coordinate de-escalation efforts in response to incidents;
• Co-facilitate and participate in required de-escalation and crisis intervention training;
• Work closely with the SRP Court Reform Training Specialist, Training Institute, and site Training Liaison to ensure SRP staff are consistently trained as required; 
• Support the recruitment and hiring of and onboarding and training for new case management staff; 
• Ensure regular and equitable access to program-related external professional development and training opportunities for all staff; 
• Participate in regular staff trainings to develop program expertise and related skill sets, including required refresher and management trainings; 
• Please note that this role is not eligible for clinical hours; and
• Additional relevant tasks, as necessary.

Qualifications: 

• Bachelor’s degree required;
• Minimum 2 years supervisory experience required;
• 5 years direct practice (i.e., therapeutic or case management) experience required;
• Experience in pretrial services or other court-based programs required;
• Master’s degree and license in a mental health field strongly preferred, however individuals with demonstrated and exceptional clinical acumen and experience may be considered; and
• Bilingual (English-Spanish) preferred.

Position Type: Full-time in-person work required, weekend and evening hours required, as needed.

Position Location: Staten Island, NY.

Compensation: The compensation range for this position is $80,000 - $89,500 and is commensurate with experience. 

Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.

The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.

At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered.

In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted.